Internet Site and Cookies Policy
Purpose and Scope of the Policy
As Hotel İçkale, we value the privacy of your personal data. The most reliable level of precautions has been taken within Hotel İçkale systems and infrastructures to ensure the privacy of users benefiting from our websites.
This website and cookie policy applies to all websites owned by Hotel İçkale, branded websites on third-party platforms (Facebook, Instagram, Twitter, etc.), and the applications used for these websites.
By accepting our cookie placement request through the website, you consent to the use of cookies in accordance with this Cookie Policy. If you later choose not to use these cookies, you can delete or disable them using your browser settings. Disabling these cookies may affect your experience on our websites.
What Data Is Collected Through the Website?
If you make reservation and payment transactions through our website, your personal data required for these processes will be collected. This data is used solely to provide the relevant service and is shared only when necessary to provide that service to you.
For reservation processes, the following data is collected: full name, ID/Passport number, check-in and check-out dates, room type, email address, country, city, full name of accompanying guest, and guest notes.
For payment transactions, cardholder name, card number, expiration date, and CVC number are collected.
If you leave a comment on our website, your full name and email address provided for that process are collected. In accordance with Law No. 5651, IP and log data are stored on our servers as required. These logs contain IP address, connection date and time, request made, and amount of data transferred. In addition to this data, cookies are used on our site to personalize your internet experience and for advertising purposes.
What Are Cookie Applications?
Cookie applications are text files stored on your computer (or on mobile devices such as phone, tablet, etc. connected to the internet) when you visit our websites. A cookie typically contains the name of the website it was received from, its duration, and a randomly generated unique number.
Purpose of Using Cookies
We use cookies to make it easier to use our website, improve your user experience, customize it to your usage, and design future updates by evaluating user experiences. These cookies are also used for keeping anonymous statistics without including usernames. We use them to carry out promotions and information for users of our websites.
Types of Cookies Used
As Hotel İçkale, we may use the following types of cookies:
| Cookie Type | Function | Does It Collect Personal Data? |
| Mandatory | These cookies enable the functioning of our websites and allow you to use their features. For example, remembering your previous actions when returning to the previous page. | These cookies do not identify you. If you do not accept these cookies, our website may not function properly. |
| Performance | These cookies store information such as time spent on the site, sections used, error messages encountered, and help us improve the service we provide to our visitors. | These cookies do not identify you. Data is collected completely anonymously and aggregated to help improve our website. |
| Personalization | These cookies are required for a more personalized website experience. They remember your preferences and enable you to use tools like integrated videos, surveys, blogs, forums, etc. | These cookies may collect data identifying your identity, such as username. We do not share this data with third parties. Not accepting these cookies may affect website performance and prevent use of some features. |
| Targeting and Advertising | These cookies allow you to see promotional and informational advertisements related to Hotel İçkale based on your interests. They also allow us to measure the performance of our advertisements on third-party websites outside of Hotel İçkale. They help prevent you from seeing irrelevant advertisements. They can be used to remember websites you visited. We may share the data collected via these cookies with the digital media service providers we work with to conduct more effective advertising and promotion activities. | These cookies may collect personally identifiable data by tracking the IP addresses of visitors. This data is used to provide targeted ads. Currently, we use cookies from Facebook, Yandex, Google, YouTube, and Instagram. |
Session/Temporary: These cookies are deleted once you leave the website.
Timed: These cookies are deleted after a specific time depending on their purpose after the website is used.
Persistent: These cookies are not deleted after leaving the website and are stored for longer periods.
Third-Party Cookies
We work with some third-party providers that set necessary cookie settings on your behalf while using Hotel İçkale websites so they can provide their services to you. When you visit our websites, you may receive cookies from third-party websites and domains.
How Can I Delete Cookies?
Cookie deletion and acceptance settings may vary depending on your browser. However, most internet browsers accept cookies automatically. If you reject the message shown on our website, cookies will not be placed on your device.
You can delete these cookies using the "clear cookies" function under the history section of your browser. You can also check the cookies section in your browser’s help menu for more information on how to delete cookies.